Last updated: 11 October 2026
1. About us
This website is run by Cosmo Nova Ltd, trading as Titan Blinds & Flooring (“we”, “us”). Company No. 15942266, registered in England and Wales; registered office 101 Church Road, Birmingham, B24 9BE; VAT No. 523615802. Contact: info@titanblinds.co.uk, +44 7788 569222.
2. These terms
These terms apply to orders placed on this website by consumers in the UK. Please read them before ordering. Our Delivery & Returns page and Privacy Policy also apply.
3. Your order and our contract
When you place an order you will receive an email acknowledging it. Our contract is formed when we confirm your order (or, for card payments, when payment is taken). If we cannot accept your order – for example because a product is unavailable or a price was clearly wrong – we will tell you and refund anything you have paid.
4. Made-to-measure products and your measurements
Many of our blinds are made to the sizes you give us, and carpets and flooring may be cut to size. You are responsible for the measurements you enter, so please follow our measuring guides. For recess-fit blinds we make the standard small deductions. If we measure for you at a home visit, we take responsibility for those measurements. Small natural variations in colour and texture between samples, screens and the finished product are normal.
5. Prices and payment
Prices are in pounds sterling. Product prices are shown before VAT with the VAT-inclusive price alongside; VAT at the current rate and any delivery charge are added in your basket, and the total is shown before you pay. You can pay by card (processed securely by Stripe) or, where offered, cash on delivery. For cash on delivery, payment is due in full when the goods are delivered.
6. Delivery
Delivery times and charges are set out on our Delivery & Returns page. Times are estimates; we will tell you promptly about any delay. Ownership and risk pass to you on delivery.
7. Your right to cancel
For standard products you may cancel within 14 days of delivery without giving a reason, as explained on our Delivery & Returns page. This right does not apply to goods made to your specification or clearly personalised, such as made-to-measure blinds or flooring cut to your measurements, once we have started making them.
8. Faulty products
We must provide goods that are as described, of satisfactory quality and fit for purpose. If they are not, you have legal rights under the Consumer Rights Act 2015, including repair, replacement or a refund. Nothing in these terms affects your statutory rights.
9. Home visits and installation
Home visits are free and without obligation. A visit request is confirmed when we call you. Installation, where agreed, is quoted separately; please make sure the area is clear and safe to work in. We are not responsible for hidden pipes or cables that we could not reasonably have known about.
10. Our responsibility to you
We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care. We do not exclude liability where it would be unlawful to do so, including for death or personal injury caused by our negligence. We supply products for domestic and private use only.
11. Complaints and disputes
If you have a complaint, email complaints@titanblinds.co.uk and we will try to resolve it quickly. These terms are governed by the law of England and Wales, and you may bring proceedings in the courts of England and Wales (or Scotland or Northern Ireland if you live there).
12. Changes
We may update these terms from time to time. The terms in force when you place your order apply to that order.