Ordering & measuring
Are your blinds made to measure?
Yes. Most of our blinds are made to the size you enter when ordering, so each one is made specially for your window. Please double-check your measurements before you order.
Do you offer a measuring service?
Yes – book a free home visit and we’ll measure every window and floor for you. You can also measure yourself using our measuring guides.
What is the difference between "Recess" and "Exact" size?
“Recess” is for blinds that fit inside the window recess – we make the small deductions needed. “Exact” means we make the blind to precisely the size you enter, for example when it fits outside the recess.
How do I order skylight blinds?
Skylight blinds are sold by the code on your roof window’s data plate (for example CK02 or 834). Choose that code from the size list on the product page. See finding your roof window code.
Do you offer installation?
Yes, we can arrange expert installation in Birmingham and the West Midlands. See installation or contact us for a quote.
Delivery & orders
How long will my order take?
As a guide: made-to-measure blinds take 7–10 working days, skylight blinds, flooring and carpets 5–7 working days, and underlay and other items 3–5 working days. Each product page shows its own dispatch time. Working days exclude weekends and bank holidays.
How much is delivery?
Delivery is free on orders over £249 (before VAT); below that it is £5.00. The delivery charge is always shown in your basket before you pay. See Delivery & Returns.
Can I track my order?
Yes. Use Track your order with your order number, or sign in with your email to see all your orders and invoices.
Can I change or cancel my order?
Please contact us as soon as possible on +44 7788 569222 or at info@titanblinds.co.uk. Made-to-measure products are made specially for you, so changes may not be possible once production has started.
What is your returns policy?
Standard (not made-to-measure) items can be returned within 30 days in their original condition. Made-to-measure items can’t be returned unless they are faulty, because they are made to your sizes. Full details: Delivery & Returns.
Payments & your data
How can I pay?
You can pay securely by card – processed by Stripe, so we never see your full card number – or choose Cash on Delivery where offered at checkout.
Do I need an account?
No. You can check out as a guest, or tick “Create an account” at checkout. If you later create an account with the same email, you’ll see all your orders there – including ones placed as a guest.
How do you use my personal information?
Only to deal with your orders, visits and enquiries and, if you ask us to, to send you updates. Full details are in our Privacy Policy.
How do I stop receiving your emails?
Every marketing email has an unsubscribe link at the bottom. You can also email info@titanblinds.co.uk and we’ll remove you.
Products & visiting us
Can I get a sample?
Yes – request up to five free samples and we’ll post them to you, or see them all at a free home visit.
Do your products come with a guarantee?
Most of our products come with a quality warranty. The details for each product are on its product page.
Can I visit your showroom?
Showroom visits are by appointment only – please contact us to book a time. We’re at 101 Church Road, Birmingham, B24 9BE (view on Google Maps).
How can I contact you?
Call us on +44 7788 569222, email info@titanblinds.co.uk or use our contact form. We aim to reply to every enquiry within one working day.