Last updated: 19 October 2026
This Privacy Policy explains how Titan Blinds & Flooring looks after your personal information when you visit our website, place an order, book a home visit, contact us or subscribe to our emails. We handle your data in line with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR).
1. Who we are
Titan Blinds & Flooring is a trading name of Cosmo Nova Ltd, a company registered in England and Wales (Company No. 15942266, VAT No. 523615802). Our registered office is 101 Church Road, Birmingham, B24 9BE.
Cosmo Nova Ltd is the “data controller” of the personal information described in this policy. If you have any questions about this policy or your data, contact us at info@titanblinds.co.uk, by phone on +44 7788 569222, or by post at the address above.
2. The information we collect
| Information | Examples | How we get it |
|---|---|---|
| Account details | Name, email address, telephone number and address. You sign in with your email and a password you choose. We confirm your email once with a one-time code, and we only ever store your password in scrambled (hashed) form. | From you, when you sign in, check out or update your details |
| Order and delivery details | Name, delivery address, email, phone, products ordered, measurements and options chosen, order notes, order history | From you, when you place an order |
| Payment details | Payment status, card type, the last four digits of your card and a payment reference. We never see or store your full card number or security code. | From our payment provider, Stripe |
| Home visits | Name, contact details, address and postcode, the products you are interested in, your preferred date and time, notes and any photos of your windows or floors you choose to upload | From you, when you book a visit |
| Enquiries and samples | Name, email, phone, postal address for samples, the content of your message and your preferred contact method and time | From you, when you use our forms, email or phone |
| Location | Your approximate town or region, worked out from your IP address, and, only if you press “Use my current location” on the home-visit form and allow it in your browser, your device location (used once to fill in your postcode). We keep only daily totals of visitors per town – never your IP address or exact location against your name, unless you go on to book a visit at that address. | Automatically from your connection, or from your browser with your permission |
| Newsletter | Email address, date of sign-up | From you, when you subscribe |
| Technical and security data | IP address, browser and device information, sign-in and security events, essential cookies (see our Cookie Policy) | Automatically, when you use our website |
We do not knowingly collect “special category” data (such as health or religious information). Please do not include it in free-text fields such as order notes or messages.
3. How and why we use your information
| Purpose | Lawful basis |
|---|---|
| Creating and managing your account | Performance of a contract |
| Taking and processing your order, taking payment, arranging measuring, delivery and installation, and after-sales support | Performance of a contract |
| Sending order confirmations, account codes, delivery updates and other service messages | Performance of a contract |
| Arranging home visits and answering enquiries, quotes and sample requests | Steps at your request before a contract, and legitimate interests (answering the people who contact us) |
| Keeping accounting, tax and VAT records | Legal obligation |
| Preventing fraud, keeping our website and your account secure, and handling complaints or legal claims | Legitimate interests and legal obligation |
| Improving our website, products and customer service | Legitimate interests |
| Understanding which areas our visitors come from, and offering home-visit dates that suit where you live | Legitimate interests |
| Sending marketing emails and offers | Your consent, which you can withdraw at any time |
We do not use your personal data for automated decision-making or profiling that has a legal or similarly significant effect on you.
4. Marketing and our newsletter
We only send marketing emails if you have subscribed and given us your consent. Every marketing email includes an unsubscribe link, and you can also opt out at any time by emailing us. We will never sell your email address or share it with other companies for their own marketing.
5. Who we share your information with
- Stripe, our payment processor, which processes card payments on our behalf under its own privacy policy and security standards (PCI-DSS).
- Email and IT service providers, including our website hosting, database and email providers.
- Delivery, measuring and installation partners, where applicable, who need your name, address and phone number to complete your order or visit.
- Professional advisers such as accountants, insurers and lawyers, where needed.
- Authorities such as HMRC, the police or courts, where we are legally required to disclose information.
- A buyer or successor, if our business is sold or restructured, who would be bound to protect your data in line with this policy.
Third-party services on our website
Our fonts and icons are served from our own website. Some features use third parties: Stripe’s payment form at checkout, and the free postcode lookup service postcodes.io when you look up your postcode or use your current location on the home-visit form. Approximate locations are worked out on our own server using the DB-IP database (IP Geolocation by DB-IP); your IP address is not sent to them. When your browser contacts these services, they receive your IP address and basic device information. Links to Google Maps open Google’s website.
6. International transfers
Some of our service providers (for example Stripe) may process data outside the UK, including in the United States. Where this happens, the transfer is protected by an appropriate safeguard, such as a UK adequacy regulation, the UK International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses.
7. How long we keep your information
| Information | Retention period |
|---|---|
| Order, invoice and payment records | 6 years from the end of the financial year to which they relate (UK tax and accounting requirements) |
| Account details | For as long as your account is open, then deleted or anonymised within a reasonable period after you ask us to close it (subject to the order records above) |
| Home-visit requests and photos | Up to 2 years after the visit. Requests that are never confirmed with the email code are deleted after 2 days. |
| Enquiries and correspondence | Up to 2 years after our last contact with you |
| Newsletter subscriptions | Until you unsubscribe. We then keep a minimal record so we do not email you again |
| Security and technical logs | Up to 12 months |
8. How we protect your information
We use appropriate technical and organisational measures to protect your data against loss, misuse and unauthorised access. These include hashed customer passwords with email confirmation, two-step sign-in for staff, restricting access to staff who need it, and using Stripe so your card details never reach our systems. Photos you upload for a home visit are never publicly visible.
9. Your rights
Under UK data protection law you have the right to:
- Be informed about how we use your data (this policy);
- Access a copy of the personal data we hold about you;
- Correct information that is inaccurate or incomplete;
- Erase your data in certain circumstances;
- Restrict how we use your data in certain circumstances;
- Object to processing based on our legitimate interests, and to direct marketing at any time;
- Data portability – receive certain data in a commonly used format; and
- Withdraw consent at any time where we rely on your consent.
To exercise any of these rights, email info@titanblinds.co.uk. We may need to verify your identity first. We aim to respond within one month, and there is normally no charge.
You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk, although we would appreciate the chance to deal with your concerns first.
10. Cookies
We use a small number of essential cookies to keep your basket, your sign-in and the checkout working. See our Cookie Policy.
11. Children
Our website and services are not directed at anyone under 18, and we do not knowingly collect personal data from children.
12. Complaints
If you are unhappy with how we have handled your personal information, please email complaints@titanblinds.co.uk.
13. Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the “last updated” date at the top.
14. Contact us
Cosmo Nova Ltd (trading as Titan Blinds & Flooring)
Registered office: 101 Church Road, Birmingham, B24 9BE
Email: info@titanblinds.co.uk
Telephone: +44 7788 569222